We act in self-defeating ways and make things worse!.We are under pressure (with a barely functioning brain).When faced with a Crucial Conversation you can do one of three things:.Talking to a coworker about a personal hygiene problem.Giving an unfavorable performance review.Talking to a team member who is not keeping commitments.Giving the boss feedback about his/her behavior.Talking to a coworker who behaves offensively.A Crucial Conversation is a discussion between two or more people where:.
Crucial Conversations Tools for Talking When Stakes are High Presented by Adena Fritz JNPMA Harbour Lights Chapter
